Privacy policy

Privacy Policy

Effective Date: September 18, 2026

Pillowen Rest (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://www.pillowen.rest/ or purchase our products.

This Privacy Policy is designed to comply with applicable privacy laws, including applicable California privacy requirements such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), where applicable.

1. Information We Collect

When you visit our website, place an order, or communicate with us, we may collect:

Personal Information You Provide

  • Name;
  • Shipping address;
  • Billing address;
  • Email address;
  • Phone number;
  • Payment-related information processed through secure payment providers;
  • Customer service communications.

Automatically Collected Information

We may automatically collect:

  • IP address;
  • Browser type;
  • Device information;
  • Website activity;
  • Pages viewed;
  • Interaction with website features.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders;
  • Deliver purchased products;
  • Communicate order updates;
  • Respond to customer inquiries;
  • Improve website performance;
  • Prevent fraud and unauthorized transactions;
  • Maintain business records;
  • Provide customer support.

3. Sharing of Information

We do not sell personal information as a business practice.

We may share limited information with trusted service providers when necessary, including:

  • Payment processors;
  • Shipping carriers;
  • Website hosting providers;
  • Technology providers;
  • Customer service partners.

These third parties are permitted to use information only for providing services on our behalf.

4. California Privacy Rights

California residents may have certain rights regarding their personal information, including:

  • The right to know what personal information is collected;
  • The right to request deletion of personal information, subject to legal exceptions;
  • The right to request correction of inaccurate information;
  • The right to opt out of certain sharing activities where applicable;
  • The right not to receive discriminatory treatment for exercising privacy rights.

California consumers may submit privacy requests by contacting:

Email: [email protected]

We may take reasonable steps to verify requests before completing certain privacy requests.

5. Data Security

We use commercially reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no online transmission or storage method can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences;
  • Improve website functionality;
  • Understand visitor behavior;
  • Enhance shopping experiences.

You may adjust browser settings to manage cookie preferences.

7. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate authorization.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Updated versions will be posted on this page with a revised effective date.